Yi Xu, University of Pennsylvania Abstract This dissertation consists of three essays in process improvement and assortment planning. We formalize this inter-temporal trade-off between learning and process change in form of a dynamic optimization problem. We characterize the optimal learning and process change policies and analyze the properties of the optimal learning and process change trajectories.
Click on the orange links below to view the detail for each of these phases. Identify a process to evaluate Collaborative team input Voting Brainstorming is a technique used to spontaneously tap creativity to generate ideas.
The goal is to produce as many ideas as possible, capturing ideas as they emerge. Once idea generation is exhausted, the pros and cons of each idea are considered, and solid candidates for process improvement are selected.
Invoke a brainstorming session to rapidly generate a lot of ideas or possibilities. This process captures the entire team's input, creativity, and 'out of the box' thinking. Team members individually, without discussion, record their recommendations for process evaluation on sticky notes.
These notes are then visibly displayed to the entire team. VOTE Team members review ALL process evaluation recommendations and select their top 3 choices This process helps move the team from many options to fewer options Team members have an option to publicly support ideas Team members review all options and select top processes that they believe warrant improvement SELECTION Top processes are presented to appropriate management for review.
Senior management selects and approves process es to undergo process improvement Announce and authorize the work to be undertaken by the team Develop boundaries of the process evaluation A Charter is a statement of the scope, process boundaries, objectives and resources that are authorized for the project.
A Charter is a tool used to announce and authorize the work to be undertaken by the team Components of a Charter: Describes the problem to be solved Problem statement is composed as a question as you cannot solve a problem without a clear understanding of the project Example: I can't get my kids to clean up after themselves.
I am constantly fighting with them to put their dirty dishes in the dish washer; i. Develop Current State Process Map Identify all the steps, decision points and major assumptions about the process and the way things are currently done Current State is the terminology used to describe a series of workflows developed to depict business processes as they currently function.
During Phase 3 a map is created to reflect all the steps of the process, who is responsible for each step, and the time it takes to complete each task.
There are several ground rules that are typically enforced during the development of the current state process map. The current state process map, described above, establishes a baseline that is used to determine changes that will improve effectiveness and productivity.
Sometimes a current state map may also be referred to as a value stream map or a swim lane diagram, depending on how the information is captured and is displayed.
A current state map allows you to: See how a process is actually working "What really happens next? Consider the straight through process; be sure to include processes that are executed in parallel Document each step in the process, but do not focus on exceptions as processes should not be developed based on exceptions but on straight through processes.
If exceptions are a main source of concern, note them within the process map for future consideration. Create Book Ends; develop clear boundaries for the start of the process and the end of the process; stay within the established book ends As a team, identify all steps, including decision points, executed within the current process; understand that there may be variations Critically evaluate the process flow chart; undercover opportunities to improve the process and better satisfy your customers Document 'Bright Ideas' - these are ideas captured during the current state mapping process as ideas for future improvements; ensure these 'bright ideas' have either been addressed, incorporated or discarded as no longer needed when considering future state design.A continuous improvement process usually involves observing a process or phenomenon, isolating the variables which affect the process and changing the process, observing the results and taking action.
PROCESS IMPROVEMENT Process improvement refers to making a process more effective, efficient, or transparent. It is a continuous process. Process improvement helps an organization to view process value through the eyes of the customer.
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The six phases of process improvement are listed below. Click on the orange links below to view the detail for each of these phases. More fully developed documents and templates for the six phases are available in the Process Improvement folder.